Tag: quality engineering
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Why AI Won’t Replace Engineers, But Will Expose Weak Leadership
How culture determines whether AI adoption succeeds or fails. My first real exposure to AI tools came around the end of 2024 while I was trying to build a proof of concept on my own. I started with ChatGPT, then moved to Cursor, using them to scaffold a full-stack application. My prompts were very directive:…
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Rethinking Customer Support Organizations
Why support teams may be the most underutilized source of quality engineering and software talent. I started my career in tech in the early 2000s at AppleCare. At the time, Apple was doing something unusual. Before anyone touched a phone, we went through a full month of in-class and hands-on training. The focus was not…