customer support engineering
- Agile and Process Optimization
- AI, Automation & the New Engineering Landscape
- Effective Team Building
- Leadership & Culture in Engineering
- Managing Growth Challenges
- Mentorship, Growth & Human Skills
- Metrics and Measurement
- Product and Customer Feedback
- Scaling MVPs and Architectures
- Scaling Systems and Teams
- Transitioning from Corporate to Entrepreneurial Leadership
-
Rethinking Customer Support Organizations
Why support teams may be the most underutilized source of quality engineering and software talent. I started my career in tech in…